• Can I look at the form before I order it?

• Can I order by phone, fax or pay by check?

• Can you mail the forms to me?

• Credit Card Billing name & contact details

• Do I have to have an attorney to use these forms?

• Do you have a telephone number?

• How do I find the right form?

• How do I order a form?

• I have Acrobat Reader and my Adobe (.pdf) form still won't display.

• I have downloaded the form but I am unable to print it.

• Is your website secure?

• What if the form I order is not the correct form I need?

• What is the difference between download and hard copy?

• When I try to open the form, the computer says there is an open dialog window and to close it before continuing. What is this?

• When will I get the forms I purchased?

• Which form should I use?

• Will I only be able to use the form once?

• Will you send me a link to the forms via email?

Q:	Can I look at the form before I order it?
A:	Yes. Most all of our forms have a preview. Just click on the "Information and Preview" link below the Control # to see a brief description and/or the preview of the form. You must have Adobe Acrobat on your computer to see the preview.

Q:	Can I order by phone, fax or pay by check?
A:	Sorry but no. We accept payment using any major credit or debit card. Currently, we do not accept orders via phone or fax.

Q:	Can you mail the forms to me?
A:	Currently, all of our forms are delivered electronically via our website or email.

Q:	Credit Card Billing name & contact details
A:	When you get your credit card statement, you will see the name DIY Institute, Inc. for the charges you make on the site. This is the name of our parent company and the name you will see for all charges.

Q:	Do I have to have an attorney to use these forms?
A:	No. Our forms can be used by anyone.

Q:	Do you have a telephone number?
A:	Unfortunately our entire business is online and we are unable to offer telephone support. We do, however, respond to any request for support within the same business day that your request is made and are happy to assist you with any issues or concerns.

Q:	How do I find the right form?
A:	You can search for forms by category or by using the search box on the top pf the website. We currently offer thousands of forms in addressing nearly every legal need. A good place to start is to click on the Advanced search box on the top of the site to narrow down your search.

Q:	How do I order a form?
A:	Ordering is very simple. Just find the form you are looking for, click the "Add to Cart" button. This will add the form you selected to your shopping cart. You will then be taken to a "Shopping Cart" page containing the item you selected. At this point, you can either continue shopping for more forms or complete the purchase of the forms in your cart. To complete the purchase, click on the "Checkout" button at the bottom of your shopping cart page. You will then be asked to complete payment information. After a final confirmation screen, your order will be processed and completed. You will be taken to a "Thank You" page which contains the download links for the forms that you ordered as well as instructions and a receipt.

Q:	I have Acrobat Reader and my Adobe (.pdf) form still won't display.
A:	If you can't open our Adobe Acrobat file, please check what version of Adobe Acrobat Reader you have on your computer. We recommend upgrading it to the latest version. (Click Here to download Adobe Acrobat for free.)

Q:	I have downloaded the form but I am unable to print it.
A:	Please check to make sure your printer is working properly and all of the computer/printer connections are secure. If you are still unable to print the form, or are experiencing any other print related issues please contact customer support at the bottom of this page.

Q:	Is your website secure?
A:	Yes. Once you add a form to the shopping cart, you are automatically redirected through a secure and encryped connection. You can shop with confidence knowing that we are secured by Starfield, Authorize.net and we are a member of the Better Business Bureau.

Q:	What if the form I order is not the correct form I need?
A:	Just let us know by request a refund on the form you requested. You can do this from the My Account section under your Order History. We can either exchange it or refund your order so you can make another purchase. We have a 100% guarantee on all our forms.

Q:	What is the difference between download and hard copy?
A:	Download is where you download the form to your computer. Hard Copy is where we print the form out on bond paper and mail it to you by regular mail. Unfortunately we only offer the ability to obtain our forms online. You may download them at anytime from our website and print them from your home or office computer.

Q:	When I try to open the form, the computer says there is an open dialog window and to close it before continuing. What is this?
A:	If you encounter an "open dialog box" window, more than likely you do not have Microsoft Word installed on your machine. You will either need to use another program such as WordPad or request a different file format such as Adobe (.pdf).

Q:	When will I get the forms I purchased?
A:	Immediately. As soon as your payment is processed you will be taken to a "Thank You" page which contains the download links for the forms that you ordered. This page also contains instructions and your receipt. We will also send you an email containing links to the forms your purchased. Additionally, you will be able to obtain your forms through the "My Forms" section of the website at any time.

Q:	Which form should I use?
A:	For legal reasons, we are unable recommend a specific form to you. However, we try to make your decision as easy as possible by offering detailed descriptions and samples of our forms. Simply make your best guess and if you need help, feel free to contact us.

Q:	Will I only be able to use the form once?
A:	You may use the form for your personal use, or for your clients if you are an attorney. The form cannot be transferred to other persons for their use. You may purchase the forms and use them as often as you would like.

Q:	Will you send me a link to the forms via email?
A:	If you haven't done so already, please check your email. A download link was also sent to you via email. You can click on the link to download the form you ordered. If you are still unable to download your form, please contact customer service and we will be happy to email your form to you.